Privacy policy

This Privacy Policy describes how joolasport.co (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site or otherwise communicate with us (collectively, the "Services").

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

  • Device Information: Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Order Information: Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Customer Support Information: Information you provide when contacting us for assistance.

2. How We Use Your Personal Information

We use your personal information to provide our services to you, which includes:

  • Offering products for sale, processing payments, shipping and fulfillment of your order.

  • Communicating with you (e.g., order confirmations, updates).

  • Screening our orders for potential risk or fraud.

  • When in line with the preferences you have shared with us, providing you with information or advertising relating to our products or services.

3. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Compliance with Laws: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by visiting the settings of the platforms used (e.g., Facebook, Google, Bing).

5. Your Rights

Depending on where you live (e.g., European Economic Area or California), you may have the following rights regarding your personal information:

  • Access: The right to request a copy of the info we hold about you.

  • Correction: The right to request that we correct inaccurate info.

  • Deletion: The right to request that we erase your data.

  • Portability: The right to request that we transfer your data to another service.

To exercise these rights, please contact us at support@joolasport.co.

6. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences.

7. Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

8. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@joolasport.co or by mail using the details provided below:

Email: support@joolasport.co

Address: 3505 W Clark Road Dewitt Michigan 48820 United States