Refund policy

Thank you for shopping at www.joolasport.co

We offer refund and/or exchange within the first 30 days of your purchase. If 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

1. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, please ensure that:

The item is unused and in the same condition that you received it.
The item is in the original packaging.
You have the receipt or proof of purchase.

2. Non-Returnable Items

Certain types of items cannot be returned. We do not accept returns for:

Gift cards.
Downloadable software products.
Some health and personal care items.
Items purchased on final sale.

3. Return Process

To initiate a return, please follow these steps:

Contact our customer service team at support@joolasport.co to request a return. Please include your order number and the reason for the return.
Once your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back to us.
Pack the item securely in its original packaging and mail your product to our physical address.

Return Address:

3505 W Clark Road Dewitt Michigan 48820 United States

4. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Approved Refunds: If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 5 to 10 business days.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@gardenhold.shop.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@joolasport.co and send your item to: 3505 W Clark Road Dewitt Michigan 48820.