Shipping policy

Thank you for visiting and shopping at joolasport.co. The following are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates are as follows:

Standard Shipping (USA): 3–7 business days.
Expedited Shipping (USA): 1–3 business days.
International Shipping: 7–21 business days (depending on location).

Disclaimer: Delivery delays can occasionally occur due to carrier issues or customs clearance.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. You can track your package directly on our website or via the carrier's portal.

4. Customs, Duties, and Taxes

joolasport.co is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Shipments to P.O. Boxes or APO/FPO Addresses

joolasport.co ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses, although delivery times may be slightly longer for military bases.

6. Damages

GardenHold is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

However, we value our customers. If you encounter issues, please email us at support@gardenhold.shop and we will do our best to assist you in the process.

7. Incorrect Address Disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

8. Lost/Stolen Packages

GardenHold is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier.